Critical Analysis of Quality Management System Essay

1. SummaryDuring the presentation, our throng developed a role anxiety clay for a higher(prenominal) educational library. It covered a quality management makeup model, quality management principles, quality management documentations, and advantages and disadvantages of this quality management strategy.2. A settlement of presentation sessionSee more how to write a cheeseparing critical analysis essayA quality management governance of rules(QMS) trick be defined as A set of co-ordinated activities to direct and withstand an geological formation in order to continually mend the effectiveness and ability of its performance. (businessballs, 2000) It nookie be seen as consisting of all comp unmatchablents of an organisation which are traffic with the quality of helpers and products. A effective quality management system not only makes an organisation more efficient or nodes focused, further besides it allow for improve all wait ones from production to operate in the organisation.The aim of developing this quality management system is to improve the service quality of a higher education establishment. The university library has been chosen to be implement by this new quality management system. The university library, which combine with formulaic production and online system, is an important part of higher education dish upes. As one of university community services, it honours come forward a unique way to amount and come off the procedures in order to ensure the quality of services offered to users and live up to them.This QMS is base on existing quality management systems such as ISO90012008. And it starts with hoard customers necessarily and organisations needs in order to charter useful activities, follows a specific plan and customer focused scheme to in full make a use of involved people, resources and partnerships, and domesticates discover the processes which brings customers outputs such as products and services. Also, customers will give feedback which can be performed to analyse, assess and improve the whole system. For completing those procedures, the system also involves corrective follow out teams, sub processes system, measurement tools and gold targets strategies to make sure the entire system will be completely operated and under control.3. Modifications and developments of QMSDuring the implementing phase, the biggest weakness of this QMS could be overleap of communication between involved people in the organisation. According to this situation, the process communication will be involved in this QMS model. Also, about the documentation, this session will be more specific of how system will work under this QMS. Requirement Management1) Customer needsLibrary should be aware of the customer demands and ensure the requirements are achieved to match the communications.For the university, the students and teachers requirements should be put in during all the phases of operating the li brary. This is establish on communicating with customer in relation to requirements of environment, products and services. Therefore, a regular investigation or survey would be essential for library to understand the current and future requirements from students and teachers.2) Organisation needsLibrary should care customer needs whether they are under organisations control or not, and combine with the organisation needs to extend the usability.It requires a balance between customer needs and organisation needs as how the library can present an effective arrangement of usability autonomic nervous system feasibility, so that it would meet all the requirements that customers want, but not over devise for customers down to get lost. Also, a regular investigation will be achieved with customer needs changed. Strategy & Plan1) StrategyStrategy is based on the customer needs and expectations and defines the environment management.It sets up a baseline of QMS that how to operate a libra ry, clarifies the purpose and scope, and specifies the significant work environment for a library. And it is always a target during implementing the library. Every component in the system corresponds to one or more strategies. When requirements are maintained, relevant strategies will be maintained as well.2) PlanThe planning of QMS is carried out to reach the customer needs and integrate the maintenances during planning and implementing under strategies.For library, it presents all the requirements which combine with the strategies and trading operations that should be applied into this system. When changes take place, library staffs can figure out how to modify and keep the other components still on the job(p), so that the maintenance will not impact the entire library system. Resource Management1) thing of peopleLibrary should ensure full of people participate in the QMS to product requirements in order to harbour the strategy.And the participation in library is about trainin g and empowering staffs, develop the knowledge and full authorisation of operative people, team working, and a specific plan of these activities to support the strategy and plan, so that staffs can work more efficiently and offer smash products and services to students and teachers.2) Resources & PartnershipLibrary should manage the international partnerships and internal resources to improve the QMS.For the library, external partnerships includes university that belongs to, or companies that cooperates with. Internal resources includes infrastructure such as hardware buildings, equipments, and materials, software technology, information, and skills. This QMS will offer an way to library staffs of working more efficaciously and flexibly with those resources. Process ManagementLibrary should manage and improve the processes to support the strategy and validate the outputs of processes such as products and services.That means the processes are implemented and improved in order t o realise the products and services to fully converge the customers and gain final value of satisfaction index or pro kick the bucket. For library, staffs should correspond all the processes whether work well or not, and products and services carefully in order to development the quality. Communication ManagementCommunication is a nonpartizan process. As well as the need to gain support from cap management and the staff during the launch of a quality management project, it is also important to enable staff to provide feedback on how to improve its operation.(eurogeographics, 2000)In the library, it requires staffs to carry out the easiest and fastest way to communicate with the others either to find out the support or bring feedback to develop the system. Customer gaietyLibrary should measure the performance whether it meets customer needs and continually improve the energy of QMS in order to enhance customer satisfaction.During operating the library, the feedback of custome r should be collected usually to know what should be improved of QMS, and save up a better operation. It also requires a regular investigation and survey to realise.4. Advantages of QMSFor this modified QMS, it shows more effective and flexible for operating. Also, it maximises the working potential and efficiency of staffs and minimises the waste of operating processes. Compared to rival system BS EN ISO90012008, the advantages of this system would be This QMS is developed for the higher educational library, it will adapt general performance for operating the library, and benefit the continuous improvement of quality of products and services. Compared to ISO90012008, this system will be easier to establish and realise above achievements. Depending on ISO90012008, it requires the staffs cede a good quality of service, but does not mention how they can achieve that. In this QMS, it requires library staffs carry out full potential to empower and develop knowledge about this QMS, an d train for team working to bring a better quality of services to students and teachers. ISO90012008 would bring a large cost to implement in a higher educational library. For this QMS, it will not need to change so much to fit current library, so that it decrease the implementation cost, reduce time and resources wastes, and increase management efficiency to reach next level. This library QMS will satisfy requirement management better than ISO90012008. It collects both customer needs and organisation needs and combines these two requirements in order to deliver a better performance not only for customers, but also for involved staffs and university. This process would obviously increase customer satisfaction.5. Disadvantages of QMSHowever, the limitation of this QMS is developed for the higher educational library only. It will not fit for large commercial organisations. On the other hand, every QMS requires to improve continuously with the passing of time. It will increase the wast es of cost and time in any way.6. Conclusion attribute management system provides a management framework and principles that library can fully control the system to deliver better products and services. Although a quality management system will bring such disadvantages to organisation, it is still an effective measure tool because of advantages being more than disadvantages.7. Reference BS EN ISO90012008(2009)Quality management systems Requirements, 4 8BSI Standards Publication BS EN ISO140012004(2009)environmental management systems Requirements with guidance for use, 4 8BSI Standards Publication Eurogeographics(2000) handbook FOR IMPLEMENTING A QUALITY MANAGEMENT SYSTEM IN A depicted object MAPPING AGENCYonline Available from Businessballs(2000) Quality Management Systemsonline Available from